Terms & Conditions

1. Generally

All prices are in pounds (sterling) and are subject to VAT at the current rate. We reserve the right to amend our tariff, prices & services without notice. Existing clients will be given 30 days' notice.

There shall be no obligation, implicit or implied, for UK Vehicle Storage Ltd or any of its staff, agents or delegates, to provide storage or concierge services until such contractual arrangements are agreed by this compnay in writing; for which purpose email will suffice at the company's discretion. Furthermore any required payment shall be received in full cleared funds before any such commitment shall become binding on this compnay, or any representative of the compnay.

The decision of this company as to whether to provide any of its services shall be at the sole discretion of the company's Directors. Such decision may be revoked at any time. The company is expressly relieved from any obligation to give reasons behind such a decision for the purposes of security.

2. Security

We will not provide specific location of our facilities unless and until we have agreed contractual terms subject only to physical inspection of our premises.

We ask all our customers to be as discreet about locations as possible to enhance their security and that of fellow clients.

Any requirements appertaining to security such as the provision of identification, proof of ownership, etc. Must be complied with as the company may from time to time require.

The security and safekeeping of our clients and their vehicles/property shall be the company's primary focus. Therefore, any decisions made in that regard by the company's Directors shall be their sole decision.

If we become aware of any client taking any action that we feel is in the disinterest of other customers, or the Company's security policies, we reserve the right to terminate any contractual arrangements between the Company and the Customer without notice. In such circumstances there would be no refunds of any monies pad in advance and/or held on account. No vehicle or goods would be released to any Customer until such time as any outstanding monies have been paid in full.

We reserver the right to take and/or keep (subject to the Data Protection Act) any required photographs of the client, and/or their agents and their vehicles/property for the purposes of security and liability.

3. Access

The company will provide access strictly with a minimum of 24 hours' advance notice to vehicles/property any time between 08:00 & 18:00 Monday to Saturday inclusive, except for Public Holidays. Access may be provided at other times by prior agreement with the company. We ask clients wherever psosible to give us more notice of their wishes. This eases logistics and enables us to offer clients the most flexible and cost-effective solutions.

5. Storage Payment Method

Payment is required for the first quarter in advance on invoice at the time of first reservation; thereafter monthly standing order or invoiced quarterly in advance. Before any vehicle(s), goods or belongings are released from storage, all accounts must be paid in full (cheques must be cleared). Mastercard & Visa credit cards accepted (subject to a small handling charge). Debit cards & Bankers' cheques are acceptable. Cash will be accepted at the company's discretion.

6. Visitors

All visitors strictly by appointment only and at the company's discretion.

7. Concierge Services

All concierge services are specifically excluded from any storage contract. All such services are open to non-storage customers too. The fees for any such services provided by the company shall be agreed in writing prior to the provision of such service. No concierge services, including collection or delivery of clients or their vehicles, will be processed until the appropriate payment has been made in full cleared funds.

All concierge services are provided on a ‘best endeavour’ bases and the company and/or any of its agents cannot be held liable for any disruption to customers' plans that is not within its control howsoever caused.

The decision as to whether to provide any requested service shall be at the sole discretion of the company. Having previously provided the same, or similar, service does not obligate the company to doing so again.

8. Insurance

We hold a fully comprehensive motor trade insurance policy to cover all of our responsibilities in respect of customer's vehicles whilsty in our storage care which also include road risks (customers' vehicles driven by us). Our vehicle transporters are fully comprehensively insured, which includes goods in transit insurance (customer's vehicles transported by us). This includes C M R Insurance cover whihc is a legal requirement for the carriage of goods (customers' vehicles transported) on international European journeys by road.

Owners should notify their insurance company of their intentions to store/place their vehicle(s) and/or any belongings and goods in our care. We can provide insurance cover through our own insurers to extend our cover in respect of high values or certain conditions. If an additional premium is levied upon the company for this special extension then that premium will be passed on at cost to the customer. Alternatively clients can choose to have their vehicles insured on an individual agreed policy at a more favourable rate.

Please note:

We must be made aware of vehicles that have a unique value.

We must be made aware of vehicles that have, or require, any special conditions of insurance cover.

WARNING. Do not expect you conventional comprehensive insurance, private or business (including motor trade policies), to include cover outside of your normal day to day private or business use and activities. You should notify your insurance company of you intentions to store, or to have you vehicle transported, (or both) if you intend to use your existing insurance policy to cover any of the benefits that might not be covered by our insurance. This advice applied to any company that you employ to store and/or transport your vehicle that may not have the appropriate insurance cover that you may require for you vehicle.

9. Conditions of Carriage & Storage

All vehicles & goods are stored and/or transported under our current conditions of storage and/or carriage; copies of such are available for on application.